You can request repeat prescriptions through the following processes:
- via Emis Patient Access. This is our preferred way, we have the highest rate of patients registered for online services in the country! Do make use of this efficient service. Please speak to Reception for further details.
- using the computerised order form issued with each repeat. These may be brought into reception or posted to the surgery.
- you can email us your request at email@example.com.
- request it in person directly at reception
- through your nominated pharmacy - details of this process are available at reception or at your local pharmacy.
For medicolegal reasons requests for a repeat prescription must be in writing.
Please allow at least 72 hours when requesting your repeat prescription and enclose a stamped addressed envelope if you would like it posted. To avoid mistakes, we regret we cannot accept telephone requests.
If you are planning to travel then don’t leave your request to late. Request at least 5 days before travel so that you are able to get your medication. Sometimes the pharmacy may be out of stock or closed. Please note that NHS rules state that only a 3 month supply of medication can be issued for travel abroad. If you require medication for a longer period of time then this can be issued on a private prescription, standard NHS prescription charges would then not apply.
Urgent repeat prescription policy
Due to the increasing numbers of patients requesting their prescription on an urgent basis, the practice has needed to instate an ‘Urgent repeat prescription policy’. Unless a medication is urgent to prevent immediate harm, all prescriptions will be requested routinely. These will be submitted to the GP’s and processed within 2 to 3 working days.
The following medication will be issued on an urgent basis due to the clinical nature of them:
· Inhalers and Montelukast
· Medication for epilepsy
· Warfarin , Apixaban, Rivaroxaban, Dabigatran, Edoxaban, heparin
· Palliative care medication
· Digoxin, Beta blocker (only if for heart problems)
· Epipens/Jext pens/Emerade
· Insulin and Gliclazide
· Glyceryl Trinitrate spray and Isosorbide Mononitrate
· Prednisolone and Dexamethasone
· Azathioprine, Methotrexate and Sulfasalazine
Emergency prescription requests are not requests for medication which has been ordered late. You should allow 48 hours for routine repeat prescription requests.
The following list shows examples of categories of medicines which are NOT regarded as emergency and current medical opinion is that you will NOT suffer harm if you are without them for 72hrs:
· Skin creams for eczema /psoriasis/acne /dry skin
· Tablets for high cholesterol
· Eye drops
· Oral contraceptives (The Pill )
· Nutritional supplements /vitamin tablets /iron
· Sleeping tablets /regular painkillers
· Vitamins and mineral supplements
· Erectile dysfunction medication
· Medication that can be purchased over-the-counter at the community pharmacy
If you are dropping off a treatment advice letter from your hospital appointment the consultant you have seen is aware that this is a request for the practice to action within one week of you contacting the surgery. However the practice will endeavour to issue the prescription within 3 working days. If it was more urgent for you to commence, a prescriptions would have been provided during your hospital appointment.