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As it can a couple of working days to hear back for clinical and a bit longer for admin related issues. If your issue is an emergency please call 111/999.

As this is a form based non-dynamic platform mainly one way platform

To try and be able to effectively help you please provide as much information as possible including any treatment(s) already used and the duration of use as well as any response including temporary.

Please ensure you attach images for any skin lesions including rashes, nail issues, hair issues, acne, lumps, swellings etc where appropriate and where not appropriate please call to book an appointment with a clinician. With no images for skin lesions there is a high likelihood we will ask you to book an appointment or resubmit the econsult with a clear image.

Please only submit one problem/issue per eConsult. The econsult tool is developed to support obtaining information for one issue at a time and we do require as much information as we can to help you best.

If you wish to see or speak to a clinician (ie Pharmacist, Doctor, Nurse or Physician Associate) please kindly call the practice on 0207 431 1588 and book accordingly rather than submit an eConsult. This includes any discussions regarding results, please see our Test Results page for further information

Please make it clear if you wish to have a private referral, please be aware for NHS referrals very often eConsults are not accepted and we may need a phone call or more.

Please see our fit notes page. Complete/total fit notes are not common and are for those are totally unable to do any work ie unable to work from home even for a few hours etc. Please note eConsult is not suitable for most fit notes requests. If you have had an operation and need some time off the surgeon should provide you the fit note as they are best place to do and to avoid any delays. In order to provide a fit note, we would require a letter from them outlining the restrictions and timescales. If you are very unwell or have an acute/new issue then do book to speak to us to discuss your fit note request and how we can help you also further with your health as a fit note should be part of an agreed managment and not done in isolation.

Please refer to our Travel page. Please note we do not offer this service via econsult and this has been disabled via the website links but unfortunately due to technical issues we are unable to disable this template via the NHS app.