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Contact Us
Phone
Online
- Book and cancel an appointment
- Get a repeat prescription
- Contraceptive repeat prescription
- Get a sick note for work
- Get test results
- Join the practice
- Change contact details
- Add documents to your clinical record
- Request a Private Report
- Access to Records including Patient Proxy
- Feedback and complaints
If your query does not fall into one of the above categories, then, please use the option below to contact the surgery or submit your query.
Other ways to contact us
Address
West Hampstead Medical Centre
9 Solent Road
London
NW6 1TP
Accessibility
We have step free access to both floors (the upper floor is accessed via a lift with low level buttons). There is a disabled toilet on both floors.
For those with hearing problems, our reception desk stations are fitted with induction loop intercom systems. British Sign Language interpreters are available on request for consultations.
See our disability access policy
Parking
- On street parking
- Cycle parking
- Disabled parking
Opening Hours
Important
We are closed on bank holidays. See our events and closures page to learn more.
| Day | Opening hours |
|---|---|
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Generally we are open Monday to Fridays after 8:00am until 6:30pm.
Due to Staff Training we operate a very limited reception access on Wednesdays 12:00pm until 2:00pm. To avoid longer waits we would therefore recommend calling or coming in at an alternative time, unless of course you have an appointment.
Additional Information
The Practice is also generally open Wednesdays and Thursdays (7:00am until 8:00am and 6:30pm until 8:00pm) and most Saturdays (9:00am to 1:00pm) for Extended Access Pre-booked Appointments Only.
If you coming outside the normal reception hours (ie evening/weekend/early morning) and find the front doors closed please kindly press the intercom button to the right of the automatic doors to be let in.
Out of Hours
Enhanced Access (evenings and weekends)
Our Primary Care Network, West Camden PCN (West Hampstead Medical Centre and Abbey Medical Centre) will be providing our patients with an extended access service, delivered locally by our practice clinicians.
These additional access appointments will be provided in a variety of ways which will be a mix of face to face, telephone and online econsults as follows:
Monday
- Abbey Medical Centre: 6.30pm to 8pm for online eConsults
Tuesday
- Abbey Medical Centre: 6.30pm to 8pm for telephone appointments, face to face appointments and online eConsults
Wednesday
- West Hampstead Medical Centre: 7am to 8am for telephone and face to face appointments
- West Hampstead Medical Centre: 6.30pm to 8pm for telephone appointments, face to face appointments and online eConsults
Thursday
- West Hampstead Medical Centre: 7am to 8am for telephone and face to face appointments
- West Hampstead Medical Centre: 6.30pm to 8pm for telephone appointments, face to face appointments and online eConsults
Friday
- West Hampstead Medical Centre: 6.30pm to 8pm for online eConsults
Saturday
- Abbey Medical Centre and West Hampstead Medical Centre: on alternating Saturdays. Please check with the surgery for details. 9.am to 1pm for telephone and face to face appointments
- Abbey Medical Centre and West Hampstead Medical Centre: on alternating Saturdays. Please check with the surgery for details. 1pm to 5pm for online eConsults
These can be booked in the usual ways. Reception staff will be available in the hours we are providing a clinic for telephone bookings and cancellations only. We ask you not to attend the practice to book or cancel during the extended access hours.
In addition The Camden Hub service will provide evening and weekend GP and Nursing appointments bookable between 12pm to 8pm Monday to Friday and 8am to 8pm Saturdays and Sundays by calling 0207 3919 979
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening - Including Urgent Wound Care
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Find Us
Integrated Care Board
North Central London Integrated Care Board
Laycock PDC
Laycock Street
London
N1 1TH
Telephone: 020 4515 1448
Email: nclicb.complaints@nhs.net