Appointments

In line with the national guidance, the practice is offering a mix of face to face, telephone, video consultations and online consultations via econsult.

Ways to book:

• Using the NHS app
• Via our online services
• By calling the surgery on 0207 431 1588

Routine telephone and face to face appointments are available 7 days in advance. You can book them online and by telephone.

We encourage you to book a face-to-face appointment where an examination may be needed such as pain, rashes or lumps. If you do book the appointment as a telephone consultation you will need to be available to come in at short notice during the same GP’s clinic for an examination if required. If this is not going to be possible, please book an alternative appointment. 

If you need longer than a routine appointment of 10 minutes, please call reception to arrange a double appointment (if available).

If you have a face-to-face appointment and have a highly infectious disease such as measles of monkeypox please contact the practice to reschedule your appointment or switch to another mode of consultation (i.e telephone or video consultation) and after your initial assessment, we can bring you in for a face-to-face appointment if required.

A good proportion of our appointments are released ‘on the day’ to allow us to deal with your urgent issues.

If you feel your issue needs dealing with on the same day please call us on 0207 431 1588 as soon as possible after 8.30am to ensure you can get one of these appointments.

These can also be booked online via the NHS App and Patient Access

Often children feel or become unwell at school, which prompts a call to the parents. Your child may be suffering from a self-limiting illness which is best managed at home such as coughs, cold, fever, sore throat and tummy ache. Schools have a duty to inform parents when a child is unwell so they may be collected and looked after at home.

If you have been contacted by the school that your child is unwell, please consider the urgency of the situation and make your own assessment as to if, and how soon they need to be seen by a health professional. Please consider the usual self-management information available on NHS website or from your local pharmacy such as paracetamol and ibuprofen for fever and pain.

If you feel that your child needs to be seen by a GP then please book a face to face appointment as usual so your child can have a physical examination.

When your child visits the doctor a legal guardian/ parent must be present. This is because only parents and/or legal guardians are able to give consent for their children (up to age 18) for examinations and treatments. In particular, this applies to vaccinations where we need a guardian/parent to be present to consent. A note given to a carer/nanny is not considered to be valid informed consent for vaccinations. 

Please call in prior to 10am if you feel you may require a home visit for that day. After 6pm please call 111. You will be called prior to any visit by the Duty Doctor to discuss your condition.

We have 4 Physician Associates who work alongside the GPs and are always supported by an experienced GP. They can see patients aged 10 years and over for acute issues such as coughs and colds and other infections as well as a wide range of routine issues. Pre-bookable face to face appointments with the Physician Associates become available for online booking 1 week in advance.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Please check if you need any immunisations by using the Fit For Travel website or the NaTHNaC website. These cannot be booked online as they require a longer appointment - please book with the nurse via reception. Once you have an appointment, please complete the Travel Questionnaire that you will be sent prior to your appointment.

Visit our Travel Information page

The following information may be of use when booking an appointment:

• Blood pressure checks: routine blood pressure checks do not need an appointment. Our interactive patient pod (located in our reception area) can be used to check your blood pressure. The results are entered into your medical record automatically. The pod is available whenever main reception is open. They can also be booked with a nurse or Physician Associate.
• Insurance medicals / DVLA forms or other forms of private work cannot be booked online as they are not done during normal "NHS" clinic time. Please submit requests using our secure private reports link
• Ear microsuction is available by referral if you have tried over the counter remedies. Some local pharmacies offer this service for a charge.
• Contraception/ pill checks can be booked with the nurse or Physician Associate. If you want advice on choosing the right contraception please visit the Contraception Choices website

Our Primary Care Network, West Camden PCN (West Hampstead Medical Centre and Abbey Medical Centre) will be providing our patients with an extended access service, delivered locally by our practice clinicians.

These additional access appointments will be provided in a variety of ways which will be a mix of face to face, telephone and online econsults as follows:

Monday

• Abbey Medical Centre: 6.30pm to 8pm for online eConsults

Tuesday

• Abbey Medical Centre: 6.30pm to 8pm for telephone appointments, face to face appointments and online eConsults

Wednesday

• West Hampstead Medical Centre: 7am to 8am for telephone and face to face appointments
• West Hampstead Medical Centre: 6.30pm to 8pm for telephone appointments, face to face appointments and online eConsults

Thursday

• West Hampstead Medical Centre: 7am to 8am for telephone and face to face appointments
• West Hampstead Medical Centre: 6.30pm to 8pm for telephone appointments, face to face appointments and online eConsults

Friday

• West Hampstead Medical Centre: 6.30pm to 8pm for online eConsults

Saturday

• Abbey Medical Centre and West Hampstead Medical Centre: on alternating Saturdays. Please check with the surgery for details. 9.am to 1pm for telephone and face to face appointments
• Abbey Medical Centre and West Hampstead Medical Centre: on alternating Saturdays. Please check with the surgery for details. 1pm to 5pm for online eConsults

These can be booked in the usual ways. Reception staff will be available in the hours we are providing a clinic for telephone bookings and cancellations only. We ask you not to attend the practice to book or cancel during the extended access hours.

In addition The Camden Hub service will provide evening and weekend GP and Nursing appointments bookable between 12pm to 8pm Monday to Friday and 8am to 8pm Saturdays and Sundays by calling 0207 3919 979